Refund & Cancellation Policy

Last updated: February 2026

At Elevate Salon (a unit of Elevate Cosmetics Private Limited) ("Elevate", "we", "us", "our"), we strive to provide you with the best salon and spa experience. We understand that plans can change, and we have designed this Refund & Cancellation Policy to be fair and transparent for all our customers.

1. Appointment Cancellation

Free Cancellation

You may cancel your appointment free of charge up to 24 hours before the scheduled appointment time. No cancellation charges will apply.

Late Cancellation

Cancellations made less than 24 hours before the scheduled appointment time may be subject to a cancellation fee of up to 25% of the total booking amount.

No Show

If you fail to show up for your scheduled appointment without prior cancellation, a no-show fee of up to 50% of the total booking amount may be charged.

2. How to Cancel

You can cancel your appointment through any of the following methods:

a. Through the Elevate App - Navigate to your booking and tap "Cancel Appointment"

b. By calling our support team at the number provided on the Contact Us page

c. By sending an email to info@elevatelifestyle.in with your booking details

3. Rescheduling

You may reschedule your appointment free of charge up to 24 hours before the scheduled time, subject to availability. Rescheduling requests made within 24 hours of the appointment will be treated as a cancellation and a new booking.

4. Refund Policy

4.1 Eligible Refunds

Refunds are applicable in the following cases:

Appointment cancelled within the free cancellation window (24 hours before)
Service not provided by Elevate due to operational reasons
Duplicate or erroneous charge on your account
Service quality issues reported within 24 hours of the service

4.2 Refund Processing

Approved refunds will be processed within 7-10 business days and will be credited back to the original payment method. In some cases, refunds may be issued as store credit which can be used for future bookings.

4.3 Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

No-show without prior cancellation
Cancellation made less than 24 hours before the appointment (cancellation fee applies)
Services already availed in full
Promotional or discounted services (unless otherwise stated in the offer terms)

5. Cancellation by Elevate

In rare circumstances, Elevate may need to cancel or reschedule your appointment due to unforeseen circumstances such as staff unavailability, technical issues, or force majeure events. In such cases:

We will notify you as soon as possible via phone call, SMS, or email
You will be offered an alternative appointment time or a full refund
No cancellation fee will be charged to you

6. Service Complaints

If you are unsatisfied with the quality of a service provided, please notify us within 24 hours of the service completion. We will review your complaint and may offer a complimentary redo of the service or a partial/full refund at our discretion. All complaints will be resolved within 7 business days.

7. Contact for Refund Queries

For any questions regarding refunds or cancellations, please reach out to us:

Email: info@elevatelifestyle.in

Website: www.elevatelifestyle.in

8. Changes to This Policy

Elevate reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy. We encourage you to review this page periodically for the latest information.